Payment Policy

Effective Date: 11 September 2025
Operator: SOFTPIQ Limited, 128 City Road, London, EC1V 2NX, United Kingdom
Contact: support@softpiq.com | +44 7577 679561

1) Scope & Agreement

This Payment Policy sets out the terms that govern how payments are made for products and services purchased directly from SOFTPIQ (digital goods, software licenses, subscriptions, and SOFTPIQ-delivered services). By placing an order, you agree to this Policy in addition to our Terms & Conditions, Refund & Returns Policy, Delivery Policy, Buyer Protection Policy, Privacy Policy, and Acceptable Use Policy.

2) Accepted Payment Methods (Availability Varies by Region)

We support a range of secure electronic payment methods. The methods available to you at checkout may include:

Cards: Major credit/debit cards.
Digital Wallets: Apple Pay, Google Pay.
Global Wallets / Money Services: PayPal, Wise, Payoneer, and other compliant local/global payment options.
Bank Payments: Local and international bank transfer/wire (clears before delivery).
Escrow: Independent third-party escrow for high-value orders.
Crypto (where offered): Select cryptocurrencies processed via approved providers, subject to enhanced verification and regional restrictions.

We may add/remove methods, or restrict certain methods for specific orders, products, jurisdictions, or risk reasons. We do not accept cash, cheques, or money orders.

3) Security & Compliance

PCI-DSS & TLS: Card data is processed by PCI-DSS compliant providers. SOFTPIQ does not store full card numbers or CVV. All checkout sessions use TLS/HTTPS.
SCA/3-D Secure: Where required (e.g., UK/EU), Strong Customer Authentication (3-D Secure) applies. You may need to complete an additional bank step to approve a payment.
KYC/AML/Sanctions: For fraud prevention and legal compliance we may screen orders and request identity/address verification, especially for high-value or unusual transactions. We may refuse/cancel any order that fails checks; captured funds will be released/refunded if an order is cancelled.
No Card Surcharges: We do not add card surcharges. Your bank/provider may charge its own fees (e.g., FX or cash-advance fees for certain wallets)—these are outside our control.
Stored Credentials / Tokenization (COF): With your consent, we may store payment tokens (never full PAN/CVV) via our PCI-compliant providers to support one-click payments and subscriptions. You can remove saved methods anytime from your account.
Statement Descriptor: Your card statement will show “SOFTPIQ” (and our web domain) to avoid confusion.
Refund Timelines: Approved refunds are submitted within 1–2 business days and typically appear within 5–10 business days depending on your bank.
Crypto Payments (if/when offered): Crypto is processed only via a separate, compliant provider under applicable AML/KYC. Crypto transactions are generally irreversible and not routed through card acquirers. For high-value orders, crypto may be disallowed in favor of bank transfer/escrow.

4) Pricing, Currency & Taxes

Prices: Displayed on product/service pages and at checkout.
Currency: Processed in the currency shown at checkout. If your funding currency differs, your bank/provider sets the FX rate and may add fees.
Taxes: VAT/GST/sales tax are calculated by your billing location and shown before you pay. Business customers must add valid tax IDs before checkout to apply reverse charge/exemptions where applicable.
Errors: Obvious pricing/typo errors may be corrected; you may cancel for a full refund or proceed at the corrected price.

5) Authorization, Holds & Settlement

By submitting an order you authorize us (and our payment partners) to charge the full amount (including taxes/fees disclosed at checkout).
Some methods (e.g., cards) may place a temporary authorization hold; settlement occurs on delivery or as stated at checkout.
Pre-orders / back-orders / manual verification may settle later; you will be notified.

6) High-Value Orders, Bank Transfer & Escrow

We may require bank transfer or independent escrow for higher-risk or high-value transactions (typically ≥ USD/EUR/GBP 500, or as we reasonably determine).
Escrow fees and responsibilities will be disclosed prior to initiation. We will provide step-by-step instructions; funds are released according to escrow rules after you confirm receipt.
Bank transfers must clear before delivery. Sender is responsible for any bank/wire fees.

7) Subscriptions & Recurring Billing (If Applicable)

Subscription term and price are shown at sign-up. Auto-renew plans will charge your saved method at each renewal unless you cancel in advance.
You may cancel at any time; cancellation stops future billing. The current paid term is non-refundable (unless required by law or if SOFTPIQ terminates the service—then a pro-rata refund applies).
We will give prior notice of price changes. New prices apply from the next renewal after notice.

8) Service Payments & Milestones (Projects)

Smaller services typically require full upfront payment.
Larger projects may use milestones (e.g., 50% / 50%) or escrow—documented in the statement of work.
We will not proceed to the next milestone until the previous milestone is paid/funded.

9) Crypto Payments (Where Offered)

Irreversible & Volatile: Crypto transactions can be irreversible and subject to price volatility. We lock the fiat-equivalent at checkout; network fees are non-refundable.
Refunds: If a refund is approved, we may refund in (i) the original fiat currency via bank/wallet, or (ii) store credit. We generally do not refund in crypto, and we cannot compensate for rate movements.
Compliance: Enhanced KYC/AML/sanctions checks may apply. We may decline crypto for any reason (risk, region, or product restrictions).

10) Invoices & Receipts

You will receive an email receipt after successful payment. VAT/tax invoices are available in your account or upon request. Invoices include our legal details, your billing details, product lines, tax breakdowns, and totals.

11) Late Payments & Access Suspension

If an agreed invoice or renewal fails or is overdue, we may suspend access to the related product/service until full payment clears. You are responsible for reasonable collection costs arising from prolonged non-payment.

12) Refunds, Chargebacks & Disputes

Refunds: See our Refund & Returns Policy. In short, digital goods are generally non-refundable after delivery/activation; services are non-refundable once started, subject to statutory rights and our Buyer Protection commitments for non-delivery/defects.
Talk to Us First: If you believe there is a billing error or quality issue, contact support@softpiq.com promptly. We can usually resolve faster than a bank dispute.
Chargebacks: Unwarranted chargebacks breach our Terms. We will contest chargebacks with evidence of delivery/activation and communications. If a chargeback is upheld in your favor, you forfeit access/licenses to the product/service and we may terminate the account to prevent abuse.
No Double Recovery: You cannot obtain both a refund from us and a reversal from your payment provider for the same transaction.

13) Anti-Fraud, Prohibited Uses & Risk Controls

We may cancel/refund any payment that appears fraudulent, unauthorized, or connected to prohibited/high-risk categories (e.g., adult sexual content, alcohol distribution, betting/gambling, weapons/firearms, illegal drugs/nicotine/vapes, spyware/counterfeit/infringing goods, or any illegal activity).
We may block accounts, hold orders, or require additional verification at our discretion to protect customers, SOFTPIQ, and our payment partners.

14) Billing Descriptor & Communications

Your statement descriptor will typically include “SOFTPIQ” (e.g., SOFTPIQ or SOFTPIQ LTD). If you see an unfamiliar charge you believe may be ours, please contact us for clarification before filing a dispute.

15) Updates to This Policy

We may update this Policy to reflect changes in law, processors, methods, or our operations. The “Effective Date” indicates the latest version. Material changes will be highlighted on our website.