This Payment Policy outlines the terms and conditions related to payments for products and services offered by SOFTPIQ Limited. By purchasing from our website, you agree to the following payment terms, which are designed to ensure transparency, security, and a smooth transaction experience for both you (the “Buyer”) and Softpiq (“we” or “us”).

1. Accepted Payment Methods: We strive to support a variety of convenient and secure payment options. Currently, we accept the following methods of payment for purchases on our site:

• Credit and Debit Cards: We accept major card brands, such as Visa, MasterCard, American Express, Discover, etc. Card payments are processed through our accredited payment gateways (for example, Stripe or Mollie), which handle the transaction securely. Softpiq does not see or store your full card details (such as the full card number or CVV) on our servers – that information is transmitted directly to the payment processor over encrypted connections. (See Security section below for more.)

• PayPal: You may choose to pay using your PayPal account. If you select PayPal at checkout, you will be redirected to PayPal’s site to log in and confirm the payment. PayPal may allow payment via your linked bank account, balance, or card. When using PayPal, you are subject to PayPal’s User Agreement as well as this Payment Policy.

• Other Digital Wallets/Methods: From time to time, we might support additional payment methods such as Apple Pay, Google Pay, or regional payment options (e.g., iDEAL, Sofort, etc.) depending on your location. If these options appear at checkout, you may use them according to their terms.

• Bank Transfer (Invoice): Generally, for instant delivery products, we do not offer manual bank transfer as a standard option. In special cases (such as custom B2B orders or large purchases), we might allow payment via wire transfer or invoice by prior arrangement. These would need to clear before we deliver the product, and any banking fees are the responsibility of the buyer. If you require this, please contact us to discuss arrangements.

We do not accept cash, checks, or money orders sent to us for online purchases. All payments must be electronic through the provided methods on the checkout page.

2. Currency and Pricing: Our website may display prices in various currencies for your convenience. You can select your preferred currency (e.g., USD, EUR, GBP, etc.) from our site’s menu if available. Regardless of the displayed currency, your payment will ultimately be processed in the currency indicated at checkout (which typically matches what you selected). If your card or bank account is in a different currency, your bank will convert the amount to your home currency at their exchange rate. We have no control over the exchange rates or any foreign transaction fees your bank might charge. No Hidden Fees: The price you see for a product at checkout is the total you pay to us for that item (excluding any applicable taxes or VAT, see below). We do not add extra “handling” or credit card surcharges on our endsoftpiq.com. However, please note:

• Taxes: Our product prices may be listed exclusive of VAT/sales tax for some regions, or inclusive for others, depending on local laws. On the checkout page, after you enter your billing information, any applicable taxes (such as UK VAT or EU VAT for applicable customers) will be calculated and displayed. We comply with EU/UK tax regulations for digital goods (e.g., VAT MOSS rules), meaning the tax rate may vary based on your country. If you are outside of those jurisdictions, tax may not apply. We are registered for VAT in the UK (VAT number: [If applicable, it would be listed here]) and will collect VAT on sales to UK consumers. Businesses with valid VAT IDs may not be charged VAT (reverse charge may apply). For U.S. customers, sales tax is generally not charged for digital goods in most states, but if required, it will be added. The goal is transparency: you will see any tax added before you confirm payment.

• Currency Conversion: If you choose to view prices in a local currency and pay in that currency, the amount charged is as shown. If you pay in a currency different from your card’s default, your bank might charge a currency conversion fee or use a different rate. Softpiq receives the amount in the currency we list; any bank fees on your side are your responsibility.

• Billing Descriptor: When you complete a payment, the charge that appears on your bank or card statement will have a descriptor. It will likely say “SOFTPIQ” or “FIVMART LTD SOFTPIQ” (since Softpiq is owned by Fivmart Limited). We want you to recognize the charge easily. If you see an unfamiliar charge, check if it might be us under a different name. If you’re unsure, contact us or your bank. We list this to avoid confusion and chargebacks due to unrecognized transactions.

3. Payment Processing & Security: All payments are processed using secure encryption. Our website is protected with SSL (HTTPS) which encrypts any information you enter. The payment gateways we use (such as Stripe, PayPal, etc.) are PCI-DSS compliant, meaning they meet rigorous security standards for handling and storing payment datasoftpiq.com. Softpiq itself does not store sensitive card data on our servers. When you enter your card number at checkout, that information is securely transmitted directly to the payment processor. We only receive a confirmation or token. For example, Stripe provides us with a transaction ID and confirmation that payment succeeded – we never see your full card number or CVV. Stripe and similar processors maintain isolated and secure infrastructure for handling cardssoftpiq.com, and we rely on their security. PayPal transactions occur on PayPal’s site, so we never handle your PayPal login or bank details. By using our payment options, you also agree to the respective processor’s terms (e.g., PayPal’s user agreement, Stripe’s terms of service)softpiq.com. We continuously monitor our site for security and are committed to protecting customer data in line with our Privacy Policy.

4. Authorization and Charge Timing: When you place an order, you authorize Softpiq (and our payment partners) to charge the full amount to the payment method you provided, including any applicable taxes or fees disclosed at checkoutsoftpiq.com. In most cases, especially for digital goods, charges are processed immediately at the time of purchase (since we deliver immediately). You will typically receive an email receipt confirming the payment. In some cases, if a payment is under review or an eCheck is used via PayPal, there might be a pending period – we will not deliver the product until the payment is cleared. If a payment is authorized but not fully settled (which can happen for certain card transactions or if we choose to authorize first), we will capture the payment when we’re ready to deliver. However, our normal workflow is capture upon order. For any service projects where a deposit or milestone payment is involved, the schedule of charges will be agreed upon in advance (see “Milestone Payments” below). By providing a payment method, you confirm you are an authorized user of that method (for example, the credit card belongs to you or you have permission from the owner) and that you have sufficient funds or credit available to complete the transaction.

5. Recurring Payments (Subscriptions): If you sign up for a subscription product or service that involves recurring billing (e.g., a monthly or annual plan), you will be clearly informed of the billing interval during checkout. By subscribing, you authorize us to automatically charge your payment method at the agreed interval (such as every month on the date of purchase, or every year on that date) for the amount disclosed. We will send an email receipt for each renewal transaction. You can cancel a subscription at any time through your account settings or by contacting us (also see our Refund Policy section on subscriptions). If a subscription renews and you wish to cancel retroactively, notify us promptly – at our discretion and depending on circumstances, we may refund a recent renewal if you truly didn’t intend it (especially if you haven’t used the service since renewal). However, we are not obliged to refund renewals that were clearly communicated. We may send a reminder before annual renewals, but it is your responsibility to track the renewal dates. If your primary payment method fails (e.g., card expired), we may attempt to notify you and request updated info. We may also attempt the charge again after a few days. If we cannot process payment for a subscription, we reserve the right to suspend or cancel your access to the service until payment is resolved.

6. Payment Issues and Errors: In the event that a payment does not go through or is declined:

• Declined Transactions: If your bank or PayPal declines or fails to authorize the payment, your order will not be completed. Please double-check that you entered correct payment details (card number, expiration, CVV, billing ZIP) and that you have sufficient funds or credit. Sometimes, card issuers decline due to security precautions (especially for large or international orders). You might need to contact your bank to approve the transaction or use a different payment method. We will notify you on the site if the payment was unsuccessful. No contract is formed until payment is successfully processed.

• Held for Review: Occasionally, a payment might trigger fraud prevention systems and be held for manual review (either by us or by the payment processor). This can happen if the order is unusual or the payment info raises flags. In such cases, we reserve the right to pause the order and request additional verification from you. Verification might involve confirming some personal info or providing ID, or simply confirming via email that the transaction is legitimate. This process is to protect against unauthorized use of payment methods. If you fail to respond to a verification request, we may cancel the order and refund any amount that was charged. We appreciate your understanding as these measures ultimately protect everyone.

• Payment Error on Our Side: If due to a technical error you were charged an incorrect amount (e.g., double-charged or charged but didn’t receive an order confirmation), please contact us immediately. We will investigate and in the case of any overcharge or duplicate charge, we will of course refund the excess. If an error caused an order to not register properly, we will either fulfill the order or refund the charge. We want to ensure you are not out-of-pocket for something you didn’t intend.

• Pricing Errors: We strive to ensure all prices on our site are accurate. However, if a pricing mistake occurs (for instance, an obvious typo listing a $100 product for $1), we reserve the right to correct it. If you placed an order at a clearly erroneous price, we will contact you and give you the option to either cancel for a full refund or pay the difference to match the correct pricesoftpiq.com. We would never do this for subtle differences, only clear errors. If we can’t reach you, we may have to cancel the order (with full refund). We’ll never intentionally misprice something to bait sales – any such scenario would be a genuine mistake.

7. Fraud Prevention: We are committed to ensuring transactions are legitimate and authorized. As mentioned, we use fraud detection tools (including automated algorithms and possibly third-party fraud screening services) to screen orders for fraud or unauthorized usesoftpiq.com. If we suspect an order is fraudulent, we may delay or decline the transaction. This could involve orders with mismatched information (e.g., mismatched billing address and IP location), disposable emails, high-risk profiles, etc. If you believe your order was wrongly flagged, please reach out to us to verify details. On the flip side, if you suspect that your payment method was used without your permission on Softpiq (e.g., your credit card was stolen and used), contact us immediately as well as your bank. We will work with you and law enforcement as needed. We may require proof of identity for high-value purchases or certain suspicious situations – this is to ensure the true cardholder authorized the purchase. We realize it can be inconvenient, but it is a safeguard. Softpiq also complies with our payment processors’ Acceptable Use Policiessoftpiq.com, meaning we do not allow our services to be used to pay for anything illegal or prohibited (not that our business deals in such, but it’s worth noting: for example, our payment processors forbid usage for certain regulated products or fraudulent schemes; we adhere to those rules).

8. Chargebacks and Disputes: A chargeback occurs when you dispute a charge with your bank or card issuer. We absolutely prefer you contact us first to resolve any issue – nearly always, we can resolve misunderstandings or problems faster and more amicably than through a bank dispute processsoftpiq.com. If you are considering filing a chargeback because, say, you didn’t recognize the charge or you feel you were charged wrongly, please email us at [email protected]. We will clarify any confusion (remember the billing descriptor might say Fivmart or Softpiq). If a chargeback is filed, understand that we as a merchant have the right to contest it if we believe it’s not justified. We maintain records of deliveries, IP addresses, activation logs, email communications, etc., to demonstrate that the product was delivered or the service provided as agreed. For instance, if someone downloads a software key and then disputes the charge claiming “item not received,” we will have evidence to challenge that. Unfounded chargebacks may be considered fraudulent. That said, if a chargeback is legitimately due to unauthorized use (e.g., your card was truly stolen and used on our site), we will not contest it – we’ll accept it and work with authorities on our end. Our Buyer Protection Policy (next section) and Refund Policy (above) are in place to handle legitimate issues so that chargebacks are rarely necessary. If you do initiate a dispute, and it gets resolved in our favor by the bank (meaning the chargeback is denied), we reserve the right to terminate the associated account to prevent future abuse. We also may blacklist the offending payment method or user from future purchases. Our aim is to have zero chargebacks by fostering good communication.

9. Invoices and Receipts: After a successful payment, we will issue a receipt by email. This serves as proof of purchase and will include details like the amount paid, date, item(s) purchased, and transaction ID. If you need a formal invoice (for business accounting or VAT purposes), you can typically download one from your account order history on our site. Our invoices will show our company details (Softpiq Limited, address, VAT number if applicable) and your billing details as provided. If you require any custom information on the invoice (e.g., your company VAT ID, purchase order number), please provide that at checkout or contact support promptly after purchase so we can adjust the invoice. We are happy to assist with any documentation you need for reimbursement or record-keeping. All prices and financial figures in our communications will be in the currency of the transaction (with any tax breakdown as needed).

10. Special Cases – Milestone Payments and Escrow: For certain high-value or custom transactions (as mentioned perhaps in our Terms of Service), we may employ milestone-based payments or escrow services:

• Milestone Payments: If you hire us for a project (e.g., a large web development project), we might break the total cost into phases. For instance, 50% upfront, 25% on first prototype delivery, 25% on final completion. Such terms will be mutually agreed in writing (in a contract or invoice). Each milestone will be billed as per that schedule. Work on subsequent milestones may be contingent on payment of previous onessoftpiq.com. Failure to pay a milestone might result in work stoppage until resolved. Refunds on milestone payments would depend on the cancellation terms in the project contract (generally, a completed milestone is non-refundable since work was done).

• Escrow for High-Value Assets: If Softpiq brokers or sells particularly high-value digital assets (for example, a premium domain name or a entire website/business), we may use an independent third-party escrow service for the transactionsoftpiq.comsoftpiq.com. In such a case, the buyer would pay the escrow service, the asset transfer would be completed, and then the escrow releases funds to us. Escrow protects both parties (you get to verify the asset before we get the money). If we use escrow, we will provide clear instructions and the escrow fees will be disclosed (typically split or paid by one party as agreed). This is only for atypical sales usually above a certain threshold (e.g., > $500 or $1000). Normal software key sales do not use escrow since delivery is instant and our Buyer Protection covers you.

11. Compliance and Law: Our payment processes comply with relevant laws and regulations. For example, we adhere to anti-money laundering (AML) and anti-fraud regulations. Large payments might require additional verification information to comply with financial regulations. We also comply with consumer protection laws regarding payment surcharges (in many jurisdictions, it’s illegal to add surcharges for using credit cards, etc., to consumers – we do not do that). If you are entitled to certain protections (like a cooling-off period for some contracts, or specific disclosures), we ensure those are provided. This Payment Policy itself aims to meet the transparency requirements of payment services directives and card network rules by disclosing how we operate.

12. Changes to Payment Terms: We reserve the right to update or change this Payment Policy as our business or payment methods evolve. Any changes will be posted on this page with an updated effective date. For significant changes (for instance, if we add a new payment method that requires certain conditions), we may also notify users via email or a notice during checkout. However, the terms that apply at the time of your purchase will govern that transaction (we won’t retroactively change terms for an order that’s already been placed).

If you have questions or concerns about our payment process, you can always reach out to [email protected] before purchasing. We want you to feel confident and informed when transacting with Softpiq.

Thank you for your business and for trusting Softpiq for your software and digital solutions. We’re dedicated to making the purchasing experience safe and straightforward for you.